Zainab Jawadwala

Zainab Jawadwala is an experienced Senior Operations Manager currently leading operations at TaskUs since April 2024, managing a team of over 600 FTEs across multiple campaigns for the US, UK, and Singapore regions. Previously, Zainab held positions including Technical Support Manager at Compucom and Senior Operations Manager at Concentrix, where responsibilities included overseeing operations for JPMorgan Chase, managing performance, people, and client relations, and enhancing employee satisfaction and quality metrics. Zainab's extensive career also includes leadership roles at Teleperformance India, Grip Technologies, Tech Mahindra Business Services, Gulf News, and IBM Global Process Services, complemented by a Master's degree in Economics and a Bachelor's degree in Business/Managerial Economics from the University of Mumbai.