Msc Ahmet Utku Alp, Expert

Ahmet Utku Alp, MSc, ITIL Expert, has extensive experience in IT Service Management, currently serving as IT Service Management Manager at TAV Technologies since October 2015, where responsibilities include the analysis, design, development, implementation, and testing of IT Service Management processes in line with ITIL standards, as well as the maintenance and administration of Service Management Tools. Prior experience includes roles at Vodafone Turkey as Operation Support Systems Expert and Enterprise Management Systems Expert, where responsibilities involved designing and developing applications based on stakeholder requirements and managing request and incident processes using CA Service Desk software. Additionally, Ahmet worked as an Enterprise Management Systems Specialist at Koc.net and began a career as a Software Developer/Web Developer at Novatek Bilişim. Academic credentials include a Master’s Degree in Software Engineering from Boğaziçi University and a Bachelor's Degree in Mathematics Engineering from Yıldız Teknik Üniversitesi.