Gonzalo Conde

Gonzalo Conde's work experience includes:

- Customer Support Manager at TaxDown, where they led and supported the support team, created processes and metrics to improve customer experience, and redefined the customer support strategy.

- Outsourcing Team Leader and Customer Service Specialist at Vivid Money, where they worked with clients via various channels and tested product usage.

- Junior Operations Manager at Care.com, where they scheduled and mentored a remote team, achieved cost performance improvement, and supervised KPI reporting.

- Sales and Customer Specialist at Qunomedical GmbH, where they served as the point of contact for the Spanish market, conducted meetings to analyze performance, and coordinated social media efforts.

- Airbnb Team Lead and Airbnb Payments Escalation Specialist at Voxpro, where they led teams, optimized operations, and managed customer communications.

- Internship as a Database Administrator at CONDEVERA, where they gained business administration experience.

Gonzalo Conde completed a Master's degree in Project Management at Universitat Ramon Llull from 2019 to 2020. Prior to that, they conducted a Final Degree Project on Introduction to Corporate Governance in Banking at Universidad Loyola in 2016. Gonzalo also earned a Bachelor's degree in Business Administration and Management, General from the same university from 2012 to 2016. During their undergraduate studies, they participated in various additional programs and competitions, including the Deloitte Financial Challenge IFRS Seminar on Accounting in 2012, the L'Oréal Brandstorm project on Travel Retail in 2015-2016, the InfinitC Competition "Students with talent" focusing on Digital Marketing in 2015-2016, and the Startup Programme in 2016 focusing on Marketing.

In terms of certifications, Gonzalo obtained the Agile Crash Course: Agile Project Management certification from Udemy in October 2019. Additionally, they obtained the Cambridge English: First (FCE) certification from Cambridge English Language Assessment in June 2015.