Christian Lambert S.

Christian Lambert S. has extensive experience in quality assurance and customer service within the business process outsourcing sector. Currently serving as a Global Quality Officer at TDCX since July 2022, Christian is responsible for monitoring contact quality and coaching customer experience specialists. Previously, Christian worked as a Quality Assurance Analyst at TaskUs, where responsibilities included creating and executing comprehensive test plans to ensure solution efficacy. Christian also held positions as a Teammate at TaskUs, where focus was on customer inquiries, and as a Group Sales Representative at InterContinental Hotels Group. The career began as an Inbound Customer Service Representative at Teleperformance. Christian holds a Bachelor of Science in Biology from the Polytechnic University of the Philippines.