Joanne Christianne Clemeno

Joanne Christianne Clemeno has a progressive work history in the BPO industry, starting as a Resolution Specialist Manager at Stream Global Services in 2011. Joanne Christianne then moved on to Convergys where they became a Team Leader, focusing on team management and process improvement. Joanne later transitioned to Concentrix as a People Solutions Generalist, handling disciplinary actions and case management. Currently, they hold the position of Operations Team Lead at TDCX, where they utilize their vast experience in team leadership and client interactions.

Joanne Christianne Clemeno completed their Bachelor's degree in Philosophy at De La Salle University - Dasmariñas from 2002 to 2008. Joanne Christianne also obtained additional certifications in Loss Control Management and Basic Occupational Health And Safety from the Philippine Department of Labor and Employment in 2018 and 2019 respectively. In the following years, they pursued various online courses to enhance their skills such as "Learn to Control Your Attention," "Inclusive Mindset," "Finding Your Time Management Style," "10 Mistakes Leaders Should Avoid," "Deep Work: Rules for Focused Success in a Distracted World (Blinkist Summary)," and "Holding Yourself Accountable."