Valerie Teo

Valerie Teo is a seasoned professional with extensive experience in client services and operations management across multiple industries. Currently serving as Senior Manager of Client Services at TDCX since August 2019, Valerie oversees project management for Singapore and Thailand, focusing on call center operations, workforce management, quality assurance, and client management. Prior to TDCX, Valerie was the Director of Operations at BCD Travel, where strategic initiatives were implemented to enhance performance and cost control. Additionally, Valerie held the position of Senior Manager of Traveler Services at CWT, leading a transformation towards a Contact Centre model and sharing best practices internationally. Valerie's career began at DHL International, followed by roles in various organizations, showcasing a consistent path of growth and leadership in customer service and operations management.