Khadija Osman

Khadija Osman has a diverse work history. Khadija recently joined Tebra in 2022 as a Customer Success Manager in the healthcare industry. Prior to that, they worked as a Trauma Recovery Coach and a Customer Success Associate in the insurance sector at unknown companies in 2022.

Before transitioning to these roles, Khadija was a Business Development Associate at Salesforce from 2021 to 2022. In this role, they supported outbound sales teams, contributed to generating millions of dollars in new business pipeline, and conducted extensive account research.

In 2020, Khadija worked as a Financial Services Representative at E*TRADE, where they assisted customers with trade-related queries and transactions. Khadija also maintained knowledge of regulatory rules and regulations, resolved customer cases, and exceeded sales targets.

Prior to E*TRADE, Khadija gained experience as a Customer Account Representative at VWR, part of Avantor, from 2019 to 2020. Their responsibilities included starting new accounts, processing orders, providing customer service through various channels, and ensuring overall customer satisfaction.

Khadija's earlier work experiences include being a CCC Service Representative at State Farm® in 2017, a Human Resource Intern at ABM Industries in 2017, a Cashier Customer Service Representative at Home Depot from 2015 to 2017, and a Student Receptionist/Coordinator at Georgia State University Perimeter College from 2015 to 2016.

Overall, Khadija Osman has a diverse range of experiences across customer success, business development, financial services, customer service, and administrative roles.

Khadija Osman completed their Associate's degree in Business Administration from Georgia State University, where they studied from 2013 to 2016. Khadija then went on to pursue a Bachelor of Business Administration (B.B.A.) in Human Resources Management/Personnel Administration, General at Georgia Gwinnett College, graduating in 2020. Additionally, they obtained several certifications, including "Creating Positive Conversations with Challenging Customers" and "Customer experience: Journey Mapping" from LinkedIn in March 2022. Khadija also obtained certifications as a "Certified Trauma Informed Coach" from Moving The Human Spirit and "Somatic Trauma Therapy Certification" from The Embody Lab in January 2022.