Wilfredo Edgardo Ramos Escobar

Wilfredo Edgardo Ramos Escobar is an experienced IT professional currently serving as a Level 2 Technical Support Technician at Techvera since June 2024, specializing in advanced technical support for hardware, software, and network systems. Prior experience includes roles as a Network Specialist at i-PRO Americas Inc., focusing on network design and security, and as a VoIP Help Desk L2 at Outsourcing Services International, where responsibilities encompassed advanced troubleshooting for VoIP systems. Additionally, a tenure as a Senior Subject Matter Expert at SYKES LTD involved providing expertise within the Expedia Group. Wilfredo is pursuing an Engineer's degree at Universidad de El Salvador since February 2006.