Shandee Wylie

Shandee Wylie currently serves as a Service Desk Technician at Tech Heads, Inc since December 2023. Previous experience includes working at Upward Technology from September 2016 to December 2022 in various roles, such as Identity Manager, where responsibilities included managing client user onboarding and configuring hardware and software. Additional roles included Service Desk Training and Communications Lead, Help Desk Manager, and System Technician. Prior to that, Shandee worked at Apple as a Family Room Specialist from November 2014 to August 2016, focusing on troubleshooting Apple products and enhancing customer relationships. Earlier experience includes serving as a Technology Consultant at Wylie Bytes Technology Solutions LLC and a Counter Intelligent Agent at Geek Squad. Shandee holds a degree in Visual Communication Technology, Computer Science from Bowling Green State University and an Associate's degree in Computer Science from Bowling Green State University-Firelands. Education also includes time at Terra State Community College and Bellevue High School.