Alex Trauzzi

Alex Trauzzi is a Vice President within Salesforce’s Customer Success Group (CSG). Salesforce’s organization focused on creating sustainable customer success for customers of every size and in every industry. Alex has been at Salesforce since 2005 and during that time he played a pivotal role in many of the success programs used today at Salesforce. He led the creation of Salesforce's escalation management program, circles of success roundtables, low touch/scale programs team, portfolio management program, and the new engagement-based model for success.

Prior to Salesforce, Alex built his 25-year career in high tech at various consulting and software companies helping customers across all industries drive impact and business value from their deployment of enterprise software.