Susan DeCathelineau

Susan deCathelineau, MS, is the Senior Vice President and Chief Customer Success Officer at Hyland. With more than 20 years of experience in healthcare, technology and operations, Susan brings expertise and leadership in areas including customer experience, strategic product development, campaign management, and solution design and implementation. In her role, Susan leads the next evolution of Hyland’s Customer Success Department, focused on helping customers gain long‐term competitive advantages by leveraging the breadth and depth of their technology investment. Channeling the voice of the customer, Susan leads Customer Success strategies, aligning customer experience, delivery and innovation, building a customer listening path to seek input and implementing actions that support customers’ growth.

Prior to her promotion, deCathelineau led Hyland Healthcare as Senior Vice President of Global Healthcare Sales and Services. Throughout her 14‐year tenure at Hyland, deCathelineau prioritized providing remarkable customer experiences, and became a true advocate for customers while supporting tremendous growth within Hyland Healthcare’s industry practice. Implementing a strategic vision, Susan’s established programs to ensure Hyland Healthcare solutions and services earned customer loyalty and delivered operational excellence. Before joining Hyland in 2006, Susan held senior positions across different healthcare provider, consulting and technology organizations, cultivating a well‐rounded perspective on the healthcare industry.