Ayelen (Ally) Acosta

Customer Experience & Innovation Lead at TechSee

Ayelen (Ally) Acosta has a diverse work experience in the technology industry. Ayelen recently joined TechSee as a Customer Experience & Innovation Lead in 2023. Prior to this, they worked at InsidePacket, Inc as a Cloud Solution Architect from 2021 to 2023. At InsidePacket, they played a crucial role in helping enterprises optimize their multi-cloud network solutions and improve performance and safety.

Before that, Ayelen worked at Oracle as an Implementation Consultant, Commercial Cloud CRM from 2017 to 2020. Ayelen was responsible for evangelizing and facilitating the adoption of Oracle CX Cloud and provided technical solutions to customers. Ayelen also conducted L&D training programs for onboarding and served as the first point of contact for select accounts.

During their time at Cisco from 2014 to 2018, Ayelen held the role of Technical Product Manager/Configuration Engineer. Their responsibilities included overseeing Zerofox integrations, optimizing configurations, and maintaining strong customer relationships.

Ayelen's career began at Infosys in 2014, where they worked as a Junior Cybersecurity Analyst for a year.

Ayelen (Ally) Acosta pursued their education at Salisbury University from 2008 to 2012, where they earned a Bachelor's degree in Information Systems. In addition to their degree, Ally has obtained certifications from Simplilearn (CISSP) and Oracle (Oracle Certified Associate), although the specific month and year of obtaining these certifications are not mentioned.

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Timeline

  • Customer Experience & Innovation Lead

    January, 2023 - present