Amy Ledford

Amy Ledford has over 20 years of work experience in various roles and industries. Amy started their career in 1997 as an Office Manager at TPG Realty and has since held positions such as Administrative Assistant at Starcom and Print Coordinator at MediaVest. In 2002, they worked as an Assistant Media Planner at Bozell.

In 2011, Amy joined Accuflex Industrial Hose, Ltd. as a Customer Service/Administrative Assistant, where they supported the inside sales, finance, and customer service departments. Amy then worked at GENPACT LLC as an Ad Ops Associate, providing telephone assistance for advertisers and supporting various Google products.

In 2014, Amy joined Techstreet as an Administrative Assistant and later transitioned to the role of Customer Care Representative. Amy then progressed to Customer Service Team Lead and Manager, leading a team of 7 customer care representatives and focusing on customer delight and improving efficiencies. Amy is currently the Director of Customer Care at Techstreet.

Amy also has experience in the real estate industry, having worked as a Real Estate Consultant at Savvy Realty Group from 2009 to 2015.

Overall, Amy has a strong background in customer service, administrative support, and leadership roles, with a focus on delivering excellent customer experiences and driving operational improvements.

Amy Ledford has a strong educational background in business administration. Amy obtained their Bachelor of Business Administration (B.B.A.) with a focus on management from Eastern Michigan University, where they studied from 2011 to 2019. Amy furthered their education by pursuing a Master of Business Administration (MBA) with a specialization in E-Commerce/Electronic Commerce from the same institution. Amy enrolled in Eastern Michigan University in 2021 and is expected to graduate in 2027.

In addition to their degrees, Amy Ledford has also obtained two certifications. In July 2022, they completed the "Customer Service: Call Control Strategies" certification from LinkedIn. Prior to that, in November 2020, they successfully completed the "Clarivate First Mile - New Leader Program" certification offered by Harvard Business Publishing Corporate Learning.