Healthcare Support Representative Part Time

Are you based in Argentina, Brazil or El Salvador?

We're excited to receive your application! We encourage candidates from these locations to apply.

US Based Clients. Must be Proficient in English Written and Verbal Skills.

Only Resume Written in English will be Accepted.

We are looking for a Customer Support Specialists to assist dental/optometry practices with Front-desk duties. Customer Support Specialists responsibilities include resolving customer queries, recommending solutions, and scheduling appointments. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support.

Key Responsibilities:

1. Field and manage all inbound and outbound calls in a friendly and professional manner.
2. Schedule patient appointments efficiently, ensuring the seamless operation of the medical practice.
3. Utilize advanced knowledge in confirming and rescheduling appointments, adhering to excellent record-keeping practices.
4. Create a welcoming and comfortable experience for all patients, resolving any issues with empathy and efficiency.
5. Assist in bookkeeping tasks, maintaining an accurate and organized record system.