Dylan D.

Dylan D. has a diverse work experience, starting in 2011 as a Mail Order Processor at Breck's Canada. In 2012, they worked as a General Operator at KSR International Inc. for a few months. Dylan then returned to KSR International Inc. in 2014 for another short stint as a General Operator. In 2015, Dylan joined Aditya Birla Minacs Worldwide Ltd. as a Customer Assistance Agent (Level 1) for a few months.

Later in 2015, Dylan began their career at TekSavvy Solutions Inc., starting as a Technical Support Representative and progressing to the role of Technical Support Account Manager. In 2016, they became a Technical Support Senior Resolution Associate, providing helpline support and managing supervisor escalations. Dylan transitioned to the role of Technical Support Customer Experience Representative in 2017, handling case management of inbound calls and providing roaming assistance to representatives.

In 2018, Dylan became a Junior Software Developer at TekSavvy Solutions Inc., where they developed and maintained various back-end applications. Dylan eventually advanced to the role of Software Developer in 2019, actively developing multiple back-end projects, managing project tasks, and providing off-hours software support.

Through their work experience, Dylan has gained expertise in customer service, technical support, and software development.

From 2010 to 2014, Dylan D. attended the University of Windsor, where they earned a Bachelor's degree in Computer Science.