Moataz Naguib Mahmoud

Moataz Naguib Mahmoud has a diverse work experience spanning various industries and roles.

Starting in 2009, Moataz worked as a Call Operation Systems & Front Office Team Leader at Sharm Cliff & Sharm Holiday Hotels in Sharm El-Sheikh. Their responsibilities included handling front office tasks, receiving and handling guests' requests, and managing the team's shifts. Moataz held this position until 2010.

In 2011, Moataz joined Vodafone as a Directory Assistance Senior Advisor. Moataz provided assistance to customers and supervised the service level. After three years, they transitioned to become a Directory Assistance Team Leader and Service Level Supervisor and held this role until 2015.

Moving on, Moataz worked at ABO Hamza Restaurant in 2015 as an HR & Expenses Analysis Specialist, where they focused on human resources and expense analysis.

In 2016, Moataz joined Uber as a Senior Community Operations Specialist for the Middle East and North Africa region. In this role, they served as a passionate advocate for riders, provided support, and made recommendations to improve customer satisfaction. In addition, Moataz also worked as a Guest Trainer, training new hires and creating training curriculum for different lines of business and support teams. Moataz remained with Uber until 2017.

From 2018 to 2020, Moataz worked as a Senior Community Operations Specialist at Uber's Account Security & Risk Team Resources in the Middle East and Africa region. Moataz focused on resolving customer contacts to unblock accounts and payments, identifying users affected by fraud, and reporting early trends in financial fraud schemes.

In 2021, Moataz joined noon as a Senior Customer Support representative, providing support to customers until the end of the year.

Most recently, in 2022, Moataz started working at Telda as a Customer Success Specialist and later transitioned to a Live Operations Specialist position.

Overall, Moataz Naguib Mahmoud has gained expertise in customer service, team leadership, training, operations, and risk management throughout their work experience.

Moataz Naguib Mahmoud obtained a Bachelor's degree in Management Information Systems, General from New Cairo Academy, where they studied from 2007 to 2015. Prior to that, they completed their Thanwya Amma degree at Coptic Tawfik Language School from 2004 to 2006. Additionally, they have obtained several certifications related to Workplace Harassment, including one from Uber in November 2017 and multiple certifications from Emtrain in the years 2016, 2017, and 2018.