Emérita Urdaneta

Emérita Urdaneta has extensive experience in quality assurance and training within the telecommunications industry, currently serving as a Senior Q.A. and Trainer at Telecom Networks Contact Center since September 2021. Prior to this role, Emérita held the position of Senior Support Associate focusing on Unsigned Orders at GOODWORKS from September 2021 to November 2024, and worked as a Customer Service Agent at Alorica from October 2019 to August 2020. An academic background includes a long tenure as a university professor at Universidad de los Andes (VE) from July 2011 to July 2019, specializing in Corporate Law and Consulting. Emérita's educational qualifications feature a degree in Law from Universidad de los Andes (VE) and a specialization in Commercial Law, alongside ongoing legal academic validation from Universidad de la República.