Jessica Wallace

Jessica Wallace currently serves as an Early Resolution Officer at the Telecommunications Industry Ombudsman, where responsibilities include assessing consumer complaints, responding to inquiries, and liaising with telecommunications providers. Prior experience includes a significant tenure at Foxtel Group, with roles such as Content Writer, Customer Resolutions Specialist, and Social Media Representative, where Jessica honed skills in content creation, complaint management, and customer engagement. Educational qualifications include a Bachelor of Arts in Media and Communication from Deakin University and a Graduate Diploma of Counselling from the Australian College of Applied Professions. Additional experience encompasses roles in customer service, counseling, and research across various organizations, demonstrating a comprehensive background in communication and support services.