Thalia Alexopoulos has extensive experience in the telecommunications sector, currently serving as the Early Resolution Team Leader at the Telecommunications Industry Ombudsman since May 2018, with roles including Early Resolution Team Leader Secondment, Early Resolution Coach, and Early Resolution Officer. Prior to this, Thalia worked at Teleperformance from 2010 to July 2018 as an Apple Care Senior Technical Advisor and Applecare Advisor. Earlier experience includes a position as a Project Consultant at ΙΕΚ ΑΛΦΑ and roles at the Australian Government Department of Human Services, culminating in the role of Senior Advisor Trainer. Thalia's educational background includes multiple qualifications from Box Hill Institute, including a Certificate IV in Training and Assessment and Graduate Certificates in Dispute Resolution, alongside earlier telecommunications certifications.
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