Ankur Walia

Ankur Walia is an experienced professional in workforce management with a career spanning over a decade, currently serving as a Senior Manager at Teleperformance since November 2023. Prior to this, Ankur held various managerial positions at TaskUs and Teleperformance, focusing on workforce management. With foundational experience from Capgemini India as a Senior WFM Lead for RBC, Ankur has effectively managed real-time queue optimization, skill management, and forecasting. Earlier roles include Team Leader at Copal Amba Research Pvt Ltd, WFM Lead at Convergys India, and team development responsibilities at Bank of America, showcasing a robust background in managing diverse operational processes and client relations. Educational credentials include a Master of Science in Physics and a Bachelor’s degree in Science, complemented by training in Six Sigma and Lean methodologies.