Litha Raeska Rafius

Litha Raeska Rafius possesses extensive experience in customer service and team leadership roles across multiple companies, including tiket.com as a Layer 2 Helpdesk B2B since November 2022, and Teleperformance where Litha served as a Team Leader from October 2021 to September 2022. Responsibilities in these roles included assisting agents with user and customer issues, managing complaints, monitoring performance metrics, coaching team members, and collaborating with various divisions. Previous roles also include Data Entry Processing at PT eDaun Inspirasi Dijital and a progression from Contact Center Agent to Team Leader at Transcosmos Indonesia, highlighting a strong background in metrics-driven performance management. Litha holds a Bachelor's degree in Business Administration and Management from the University of Gunadarma, earned between 2013 and 2017.