Doug Neuer

Doug Neuer started their work experience in 2000 at Best Western International, where they held positions such as Supervisor of Australia/New Zealand and Spanish Language Reservations, and Supervisor of North American Reservations. In these roles, they were responsible for monitoring agent performance and establishing call scripting for various areas.

In 2005, Doug Neuer joined Televerde, where they initially worked as a Performance Manager, coaching and developing sales teams, managing project aspects, and conducting progress reviews with clients. Later, they became the Director of Call Center Operations, managing an annual book of business, analyzing performance metrics, and collaborating with executive-level stakeholders to align company goals and operations.

Throughout their career, Doug Neuer has demonstrated expertise in call center operations, performance management, and client relationship management.

Doug Neuer obtained a Bachelor's degree in Political Science and History from the University of Arizona. Doug also obtained a certification in Call Performance Mastery in 2015.