Jarni Sajaniemi

Jarni Sajaniemi has a diverse work experience spanning over several industries. Jarni started their career as a newspaper deliverer for Mikkelin Jakelupalvelu from 1987 to 1992. Jarni then worked as an animateur/freetime instructor at Weissenhäuser Strand GmbH & Co KG in 1994, where they organized leisure activities for guests at the spa resort. In 1995, Jarni worked as a production worker at GEZE GmbH, responsible for painting and packing door and window closing mechanisms.

Jarni then worked at Anttolanhovin Hotelli-ja Kuntoutuskeskus, first as a receptionist from 1998 to 2001, where they handled various tasks including customer service and sales. During night shifts, they also dealt with security-related issues. In 2002, they worked as an IT technician at the same company.

From 2003 onwards, Jarni joined Telia, where they held various positions. Jarni started as a technical specialist/incident manager, resolving B2B customer incidents and performing network configurations. From 2009 to 2014, they worked as a senior technical specialist/problem manager, investigating complex incidents in a multi-vendor environment and identifying root causes and resolutions. Jarni then became the department manager/head of the network monitoring team from 2014 to 2016, responsible for event and 1st level incident management tasks. From 2016 to 2022, Jarni served as the department manager/head of the operations team, leading a team of senior technical specialists and development managers. Jarni was responsible for service assurance in incident and problem management processes. Finally, starting in 2023, Jarni assumed the role of Head of B2B Operation Center Finland at Telia.

Overall, Jarni Sajaniemi has a strong background in IT, telecommunications, management, and customer service.

Jarni Sajaniemi holds a Master of Science (MSc) degree in Economics and Business Administration with a specialization in Information Technology from the University of Jyväskylä. Prior to that, they obtained a Bachelor of Engineering (BE) degree in Information Technology from Mikkeli Polytechnic (now known as Xamk - South-Eastern Finland University of Applied Sciences). Additionally, they have obtained certifications in Excel, Lean Six Sigma Green Belt, and IT Information Library Foundations Certification (ITIL).