Shilpa Arora

Shilpa Arora is an accomplished professional with extensive experience in strategy and process improvement. Currently serving as Manager Strategy & Planning in the Chief Information Office at TELUS, Shilpa has successfully led process improvement initiatives through the corporate Process Improvement Centre of Excellence, enhancing customer experience and business performance. Prior to TELUS, Shilpa worked at InQvis as a Business Process Consultant, where operational alignment and the development of a financial reconciliation tool were key achievements. Earlier career experience includes a role as Process & Applications Analyst at Celestica, focusing on critical process solutions and automation. Shilpa holds an MBA in Information Technology and a BASc in Computer Science from the University of Toronto.