Jenny Murray (Abercrombie)

Jenny Murray's work experience begins in 2010 with an internship at SolarTown, where they founded SolarTown Kids, an initiative to incorporate solar energy into DC public school curriculum. Jenny contributed to website content and design and created lesson plans and educational resources.

In 2012, Jenny joined Cvent, starting as a Customer Success Consultant and later becoming a Customer Loyalty and Relationship Associate. Jenny wrote and executed cross-sell and upsell campaigns, co-managed customer engagement programs, and helped revamp internal processes to enhance the customer onboarding experience. Jenny also launched the Cvent Advocates loyalty program and generated success stories for sales enablement.

Moving on to Sprinklr in 2016, Jenny served as a Customer Success Manager, managing a portfolio of Enterprise clients and using data to drive social media marketing strategies. Jenny achieved 100% client retention, received recognition as an Outstanding Team Member, and built trusted advisor relationships. Jenny also coordinated with cross-functional teams to meet customer needs, conducted executive stakeholder meetings, and developed actionable success plans.

Since 2018, Jenny has been working at Tenant Turner as the Director of Customer Success. Jenny leads the Customer Success team, providing support, training, and content creation for the company's leasing automation software. Jenny empowers customers to optimize the software and become industry leaders.

Prior to their professional roles, Jenny worked as a Supplemental Instruction Leader at DePaul University, where they facilitated weekly classes and integrated review of course content with learning strategies. Jenny also served as a Writing Center Tutor, providing one-on-one writing assistance to graduate, undergraduate, and adult students.

Overall, Jenny Murray has a strong background in customer success, marketing, and education, with a focus on driving success, improving processes, and building strong relationships with clients.

Jenny Murray (Abercrombie) obtained their Bachelor of Arts degree in English and Environmental Studies from DePaul University, where they studied from 2007 to 2011. In 2016, they received an Advocate Marketing Certification from Influitive. In 2018, they completed a 200-hour Teaching Certification in Yoga Teacher Training/Yoga Therapy from Marianne Wells Yoga School.