Helen Sherlock

Helen Sherlock is an experienced professional with extensive expertise in payment operations, billing management, and customer service. Currently serving as Director at Tenerity since April 2018, Helen oversees onboarding processors, vendor management, and a billing team across multiple regions including the EU, UK, Brazil, and the US. Prior roles include Senior Manager in Global Payment Operations at cxLoyalty, where responsibilities encompassed ensuring timely billings and overseeing chargebacks and fraud alerts. Helen's career began at Cheltenham & Gloucester plc, where notable achievements included managing a growing mortgage helpline and achieving Investors in People accreditation. Helen holds a Bachelor of Arts (BA) Hons in English and French from the University of Portsmouth and has previous experience in project management, operations, and customer relations.