Betty Arias

Betty Arias has a diverse work experience spanning several companies and roles. Their most recent position was as a DevOps Support Engineer at Tenpo, where they started in May 2022 and is currently employed. Before that, they worked as an Explotador de Sistemas - SRE at Tenpo from November 2021 to May 2022. Prior to that, they were a Support-IT Analyst at Tenpo from January 2020 to January 2022.

Before joining Tenpo, Betty worked as an Analista de Soporte at Akzio from December 2018 to January 2020. Their responsibilities included addressing customer requests and managing incidents related to telecommunications and personal or business lines. Betty also had knowledge of UNIX operating systems.

From November 2017 to January 2020, Betty worked at Intelix Sinergy C.A as an Analista de Soporte a Servicios. In this role, they provided in-person and remote user assistance, hardware and software support, and technical support on-site and remotely.

Betty's work experience also includes a role as a Coordinador HelpDesk at Beconsult C.A. from April 2016 to November 2017. Their responsibilities in this position included managing the administrative aspects of the helpdesk team, creating and maintaining standards and procedures, conducting regular follow-up meetings, and preparing and presenting reports and SLA and KPI management.

Before joining Beconsult C.A., Betty worked as an Analista helpdesk II at Soporte S.P.I., C.A. from March 2014 to March 2015. Their duties included ticket reception and management, coordination of technical visits to clients, report generation, communication equipment configuration, preventive maintenance scheduling, support management, documentation, and WAN and LAN support.

Betty started their professional career as an Asistente administrativo at Dr. Reddy's Laboratories from September 2012 to March 2014. In this role, they assisted in HR department tasks such as recruitment and selection tests, insurance reimbursement orders, and coordination of pre-employment and pre-vacation exams.

Their earliest work experience was as an Asistente Empresarial en Informática at Sistemas de Automatización Telematica from January 2011 to August 2012.

Overall, Betty Arias has gained extensive experience in support, technical, and administrative roles across multiple industries before joining Tenpo as a DevOps Support Engineer.

Betty Arias has a diverse education history. Betty started in 2014 and completed their degree in 2016 at the Instituto Superior Universitario de Mercadotecnia, where they earned a Técnico Superior Universitario en Informática. Their field of study during this time was in Ingeniería informática.

After a gap, in 2022, they pursued further education in the field of web application development. Betty attended Noble Work Foundation and obtained a degree in DevOps con Docker, Jenkins, Kubernetes, git, GitFlow CI y CD, specializing in the development of web applications. Additionally, in the same year, Betty attended Platzi and focused on DevOps Terraform, further enhancing their knowledge and skills in web application development.

In the same year, Betty also enrolled in the Microsoft Learn Academy and gained a certification as a Microsoft Certified Azure Fundamentals with a field of study in AZ900.

Overall, Betty Arias has a solid educational background in computer science and has specialized in web application development and cloud computing.