Richard Williams

Richard Williams is a seasoned telecommunications analyst with extensive experience spanning over 15 years in various technical support roles. Currently employed at Tential Solutions as a Telecommunications Analyst since September 2022, Richard specializes in troubleshooting and managing VOIP systems, including Cisco and Avaya technologies. Previously, Richard served as a Tier 1 Telecom Analyst at Collabera/JPMorgan Chase, managing ticket resolutions and collaborating with vendors for hardware issues. Additional roles included providing customer service and tech support across CDMA networks at Viva-IT/Motorola, and offering level 3 support for mobile devices at US Cellular. Richard's background encompasses a wide range of telecommunications equipment and services, demonstrating a robust skill set in installation, maintenance, and troubleshooting across various platforms.