Alicia Burns

Alicia Burns has a diverse and extensive work experience in various marketing and customer experience roles. Alicia currently works as a Strategy Consultant at Terminus since 2023. Prior to that, they were a Customer Experience Consultant at Emarsys from 2020 to 2023, where they provided expert advice to the largest and fastest-moving retained customers, leading cross-channel communication programs. Before Emarsys, Alicia held positions such as Manager of Revenue Marketing and Associate Manager of Demand Generation at AOTMP® from 2018 to 2020. Alicia also worked as a Marketing and Design Specialist at Springboard Marketing & Web Design from 2017 to 2018, as well as a Marketing Specialist at Cubex LLC from 2016 to 2017. Alicia's career began as a Marketing and Sales Representative at HeyWire in 2015.

Alicia Burns completed their Bachelor of Science degree in Marketing/Marketing Management from the Kelley School of Business Indianapolis. Alicia has obtained several additional certifications, including Hootsuite Platform Certification from Hootsuite in November 2021, Content Marketing certification from HubSpot Academy in September 2021, Google Ads Search Certification from Google Ads in December 2021, and Digital Marketing Certification from Semrush in October 2021.