Hanna-Riikka Sundberg

Hanna-Riikka Sundberg currently holds the position of Head of Customer Insights at Terveystalo, leading research and insight activities to inform strategic decisions within the consumer business unit. With a strong background in customer insight and digital development, Hanna-Riikka has previously been a Senior Service Designer and Senior Business Designer at Gofore Oy, where diverse design projects emphasized enhancing services and business methodologies through customer research. Additionally, Hanna-Riikka has experience as an eMBA trainer focusing on customer experience and has contributed to various research projects related to user experience and financial services during tenure at Tampere University of Technology, culminating in a Doctor of Science in Technology.