L2- IT Support Technician

Company Overview-

Tesserent is a full-service cybersecurity solutions provider. We partner with clients across Australia and New Zealand in the protection of their digital assets. With offices across Australia and New Zealand, we partner with clients to provide a full suite of cybersecurity services. Our mission is to be the sovereign cybersecurity provider of choice for the protection of Australia and New Zealand’s digital assets.

Partnering with over 1,400 mid-sized to enterprise, government, and critical infrastructure clients, Tesserent delivers comprehensive, tailored solutions to prevent, detect and mitigate potential cyber-attacks. We have deep expertise in security advisory (GRC) and consulting, technical assurance and testing, cloud services, 24x7 managed services and monitoring, incident response and forensics and converged/physical security.

In 2023 Tesserent was acquired by Thales, becoming Tesserent | Cyber Solutions by Thales. Our integration further solidifies our position in the Australian and New Zealand cyber security landscapes as trusted delivery partners and sector thought leaders, with the global backing of the multinational support of Thales.

Role Overview-

Exciting opportunity to grow technical skills while providing a high level of support for one of our valued clients.  Extensive exposure to Microsoft 365 Administration, SaaS Applications, along with Cloud PCs and Intune.

Note: This role will be Full time on site in North Sydney.

Accountabilities-

• Providing outstanding customer support including incident recording, resolution where possible (including remote support), and escalation, across a variety of cloud and managed service environments while adhering to Service Level Agreements and established incident management processes

• Basic network troubleshooting and fault finding

• Vulnerability and patch management

• Configuration of workstation hardware and software

• Provide continual improvement recommendations

• Maintain accurate records and ensure documentation is up to date

• Assist with project work from time to time

• Working with technology vendors as required

• Respond to user service requests and resolve incidents adhering to all Service Level Agreements

• Participate in on call 24 X 7 rotating roster

Competencies

Technical Skills-

• Proven knowledge and experience supporting Windows Server and Desktop operating systems.
• Proven Microsoft Azure/Intune/365 Administration/SharePoint experience
• Proven ability to support the Microsoft Office suite
• Proven ability to administer Active Directory and Azure Active Directory
• Proven ability using ticketing systems and other ITSM tools
• LAN/WAN troubleshooting
• Experience in building, deploying, and maintaining SOE images using Microsoft Intune and Windows Autopilot (SSCM / MECM experience) also beneficial
• Experience with packaging and deploying line of business software for Microsoft Windows preferably using Microsoft Intune or MECM
• Experience with Microsoft Exchange and recipient administration
• Familiar with managing Virtual Desktop Infrastructure and Thin Clients
• Administering RMM products
• Experience with PowerShell preferred
• Strong experience with wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones)
• Work autonomously, sometimes in an isolated capacity, to provide after-hours support as required
• Perform Configuration, deployment and support for all End-user devices and software
• Audio Visual configuration/troubleshooting

Interpersonal & Intrapersonal Skills-

• Ability to operate with minimal direction, prioritise work requirements and effectively manage time

• Ability to exercise initiative, problem solve and manage a multiplicity of issues simultaneously

• Strong written and verbal communication skills to clearly explain concepts.

• Ability to work as a team with decisions made to support moving toward common goals

• Flexibility and motivation to work across several types of engagements.

Knowledge & Experience-

• Tertiary IT qualifications or industry certifications favourable though not essential
• Minimum of two years’ experience delivering Service Desk and Desktop Services with a focus on Customer Service Excellence
• Experience with Microsoft Azure Particularly, AAD, Intune,
• Experience with Vulnerability Management and Patching
• Azure Administrator Associate (AZ-104) Certification or willingness to obtain
• Willingness to be hands-on and continue expanding your knowledge in all facets of IT
• Strong written and verbal communication skills to clearly explain concepts.
• Ability to work as a team with decisions made to support moving toward common goals.

Benefits-

• Opportunities to undertake technical training and secure industry recognised certifications
• Extra leave day per year for your birthday.