Alex Irias

Alex Irias has a diverse work experience spanning several industries. In their current role at TestGorilla, they serve as a Customer Success Team Lead, demonstrating their leadership skills. Prior to this, Alex worked as a Customer Success Representative at TestGorilla. They also gained experience in customer service as a Customer Service Representative at 5CA in 2020. Additionally, Alex worked as an English Teacher at Academia Europea for a brief period in 2020.

Before working in customer service, Alex was a Coordinator at Euroweek Program, where they managed a team of youth leaders and organized workshops focused on enhancing soft skills and creative abilities in students. At InterGroup Insurance, they served as a Customer Service Specialist, assisting customers with insurance policy issues and supporting the sales department. They also worked in customer service at Knoah Solutions, handling high-priority customer service issues and resolving billing and quality assurance matters. Lastly, Alex gained experience as a Managing Assistant at NetGoGroup.

Overall, Alex Irias has developed a strong customer service background and leadership skills through their work experience.

Alex Irias attended the Universidad Nacional Autónoma de Honduras, where they studied Music Performance, General. The exact start and end years of their education were not provided. In addition to their degree, Alex has obtained several certifications. They earned the HDI Support Center Team Lead (HDI-SCTL) certification from Informa in June 2023. They also obtained the Confluence Fundamentals Badge from Atlassian in October 2022.