Data Scientist - Trust & Safety

We believe communication belongs to everyone. We exist to democratize phone service.  TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do.   We're the largest provider of free phone service in the nation. And we're just getting started.

Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.

TextNow Data Science team is looking for a Data Scientist to fuel the next stage of our growth. This person will work closely with Trust & Safety team to protect community experience and drive operational excellence. The Data Scientist, Trust & Safety will work on both first-party and third-party data to deliver actionable insights and develop machine learning algorithms to enable the creation and defense of trust at TextNow.

What You'll Do

• Drive and support data-driven product roadmap for Trust & Safety
• Design, validate and implement machine learning solutions to detect and mitigate potential fraud behavior and bad actors across the TextNow platform
• Quantify the business impact with experimentation and non-experimental strategies
• Conduct root-cause analysis and ad hoc investigation on KPI anomalies · Partner with product and engineering stakeholders to drive the success
• Manage data science projects from design and documentation to execution with minimum supervision
• Be the domain expert and coach junior data scientists and analysts

Who You Are

• BA/BS in a quantitative discipline like Math, Statistics, Computer Science, or Economics required. MS or PhD preferred
• 3+ years of industry experience, preferably supporting trust & safety, policy, content moderation, or security teams
• Excellent data query skills in handling structured and unstructured data using complex
• SQL at large scale; prior experience with Snowflake a plus
• Hands on experience in scripting languages such as Python
• Knowledge of machine learning, experimentation, causal inference and ETL framework like Airflow
• Strong story-telling and analytical skills to transform data into actionable insights
• A self-starter with a "can do" attitude and passion for driving impact and execution