Karen Brookes

Karen Brookes is a seasoned professional with extensive experience at Thames Water, currently serving as a Case Management & Partner Performance Manager since February 2018. In this role, Karen oversees performance delivery across onshore back office teams and offshore partners, managing various work streams and performance indicators. Previously, Karen held positions as Case Management Lead, where leadership in SAP implementation migration was key, and as Business Service Design Lead, responsible for transitioning processes from legacy systems to SAP. Karen's earlier experience includes serving as Metering Project Manager at Thames Water from September 2011 to October 2015, focusing on project management and customer journey improvements in the Progressive Metering Programme. Karen holds a Bachelor of Science (BSc) Hons degree in Human Biology from Oxford Brookes University, obtained between 1995 and 1998.