Batrisyia A. Mazjeffruddin

Batrisyia A. Mazjeffruddin currently serves as a Problem & Major Incident Manager in Cloud Engineering at The Access Group since April 2024. Previously, Batrisyia held various leadership roles at ShopBack, including Operations Lead for Financial Services, where notable achievements included strategizing case creation on Salesforce, reforming workflows to enhance customer satisfaction, and onboarding numerous merchants with significant revenue impact. Earlier experience includes working at IBM as a Service Availability Coordinator and Service Delivery Specialist, focusing on automating business processes and improving client billing accuracy. Batrisyia's foundational career in IT and design began with leadership roles in various organizations, including UNAM Youth and WFUNA. Educational qualifications include a Bachelor of Information Technology (Hons) in Software Engineering from SEGi University & Colleges and A-Levels in Law and Economics from Brickfields Asia College.