Matt Spoors

Matt Spoors is an accomplished leader in customer support and operations management with extensive experience in the SaaS, telecommunications, and broadband sectors. Currently serving as Head of Support for Access Education and Not For Profit at The Access Group, Matt supports over 7,500 customers and has achieved notable improvements in customer interactions and satisfaction metrics, including an NPS score of +50. Previous roles include Operations Manager at Capita, where Matt led a team of over 100 staff and achieved significant improvements in customer perception, and Technical Support Department Manager at TalkTalk Business, managing support for over 100,000 small business customers. Matt's career is marked by continuous process improvement, successful training initiatives, and strategic stakeholder management across various organizations.