Kerri Noland-Gear

Kerri Noland-Gear has a strong background in Information Technology (IT) and has held various leadership roles throughout their career. Kerri most recently served as the Director of Information Technology at Advanced Group, where they were responsible for overseeing the IT department. Prior to that, they were the Director of Global Support at the same company.

Before joining Advanced Group, Kerri worked as the Director of IT Service Excellence at EyeCare Partners. In this role, they were accountable for the vision, strategy, implementation, and support of IT services across multiple medical eye practices in the U.S.

Earlier in their career, Kerri worked at Hallmark Cards in several different roles. Kerri served as the IT Service Manager, where they governed IT Service Management processes and oversaw the IT Service Desk. Kerri also worked as a Communications Consultant for Retail Technology, where they created and published technical communications and training materials. Additionally, they held the position of Service Desk Manager for Retail Technology, where they managed a team of analysts providing technical troubleshooting for retail technology programs.

Overall, Kerri Noland-Gear has a diverse range of experience in IT leadership and service management, with a focus on improving service desk operations and implementing ITIL processes.

Kerri Noland-Gear holds a Bachelor of Arts (BA) degree in Art History from the University of Chicago. Kerri has also obtained certifications in ITIL Version 3 Foundations and Knowledge Centered Support (KCS), from Loyalist Certifications Services and KCS Consortium and Help Desk Institute (HDI), respectively. The specific months and years of obtaining the certifications are not provided.