Megan Phillips

Megan Phillips is an accomplished professional with extensive experience in customer service leadership and data analysis. Currently serving as the Head of Customer Excellence at The ai Corporation since June 2016, Megan strategically developed and implemented a customer service strategy that enhanced customer satisfaction and optimized processes. Responsibilities included managing a global 24/7 service desk, overseeing a fraud managed service, and ensuring adherence to SLAs and KPIs. Previous roles included Corporate Account Manager and Data Analyst, where Megan focused on client lifecycle management and fraud prevention. Earlier experience at AA DriveTech involved analyzing data for risk management, while initial responsibilities at wagamama revolved around front-of-house operations and profitability analysis. Megan holds a Bachelor’s Degree in History from the University of Winchester.