Victoria Cousens

Victoria Cousens is an experienced Service Portfolio Manager and Vendor Manager at The Barcode Warehouse Limited, where responsibilities include enhancing vendor relationships and ensuring service delivery meets established SLAs since October 2013. Prior to this role, Victoria served as a Service Delivery Coordinator, focusing on issue resolution and customer satisfaction. Previous experience includes a sales representative role at Jam Industries and a sales associate position at TK Maxx. Academically, Victoria holds a Bachelor of Arts in Fashion Studies from the University of Lincoln and has completed several qualifications, including ITIL Foundation, NVQ Level 3 in Business Administration, and NVQ Level 2 in Customer Service.