Kathryn Nolan

Kathryn Nolan has a diverse work experience in the customer service industry. From 2011 to 2013, they worked as a Customer Service Representative at Banner Personnel, where they provided high-quality customer service assistance and ensured timely resolution of inquiries. Starting in 2012, they joined the Illinois Tollway as a Special Projects Supervisor, overseeing the Special Projects department and managing a team of 50+ operations agents. Kathryn also developed and managed the Quality Assurance department for 300+ contact center employees. In 2013, Kathryn joined The Chicago Lighthouse as a Call Center Supervisor, and later became the Call Center Operations Manager in 2019.

Kathryn Nolan's education history includes attending Hinsdale Central High School from 2004 to 2007. After high school, they enrolled at the College of DuPage from 2007 to 2009. However, no specific degree or field of study is mentioned for both institutions. In terms of additional certifications, Kathryn obtained a certification in Conflict Resolution from Moraine Valley Community College in January 2019.