Maria Gonzalez

Maria Gonzalez is an experienced technical support professional with a strong background in IT services spanning over a decade. Currently serving as a Technical Support Engineer at ITCM since December 2020, Maria is the primary point of contact for customer technical assistance, efficiently diagnosing and resolving Tier 1 hardware and software issues. Previous roles include Service Desk Analyst at Turning Point Therapeutics and IT Manager at Grupo Alva, where Maria coordinated IT department activities and ensured timely task completion by the technical support team. Additionally, Maria held the position of Technical Support Supervisor at SIMNSA, overseeing a team and ensuring adherence to customer specifications. Educational credentials include a Bachelor's Degree in Information System Security from Westwood College-Los Angeles and a Degree in Psychology from Universidad Humanitas.