Yasmeen I. Burns

Yasmeen I. Burns has a diverse work experience spanning various industries and roles. Starting in 2007, they worked as the Program Manager for the Imaging Science and Information Systems Center at Georgetown University Medical Center, where they managed conferences and workshops and provided research support. From 2008 to 2010, they were the Professional Development Manager at Dow Lohnes PLLC, overseeing human capital programs and leading organizational change efforts. Yasmeen I. then worked as an Adjunct Senior Career Advisor at Shannon & Manch LLP from 2011 to 2012, where they designed human capital strategies and conducted talent management assessments.

In 2012, Yasmeen joined the Consumer Financial Protection Bureau as a member of the Organization Effectiveness and Workforce Planning Team, where they advised and supported workforce planning and human capital strategic initiatives. Yasmeen I. then became a Partner at the University of Maryland Baltimore County Training Centers in 2013, before transitioning to Five 9 Group, Inc as the Chief Strategy and Communications Officer in 2013. In this role, they were responsible for developing and implementing strategic initiatives and leading communication and marketing efforts.

From 2014 to 2015, Yasmeen served as an Associate Faculty member at Johns Hopkins University, coaching students on group dynamics and leadership skills. Yasmeen I. then joined The Clearing, Inc. in 2015 as the Director of CX Solution Designer, focusing on customer and employee experience transformation. Finally, in 2020, they became an Advisory Board Member for the CX Program at the University of Richmond. Throughout their career, Yasmeen has demonstrated expertise in customer experience, organizational development, strategic planning, and talent management.

Yasmeen I. Burns earned a Doctorate of Organization Development and Change from Bowling Green State University from 2020 to 2023. Prior to that, they completed their Master of Business Administration (MBA) with a focus on Organization Development at The Johns Hopkins University - Carey Business School from 2010 to 2013. Yasmeen I. obtained a Bachelor of Arts (B.A.) in Psychology from Georgetown University from 1997 to 2001. In terms of additional certifications, Yasmeen has completed the Social and Behavioral Research - Basic/Refresher certificate from the CITI Program, A Division of BRANY in October 2020. Yasmeen I. also has taken courses or obtained certifications, although specific details about the institutions and years are not provided, in Advanced Action Learning Coach, Building Competency Models, Customer Experience Professional, Human Capital Strategist, and Myers-Briggs Type Indicator.