Client Insight Manager

The role

The Client Insight Manager’s role is to oversee the complete process of administering TRR – Our core product within the Manufacturing Vertical. The role is one a fixed term basis for 6 months, with a view to extend dependent on client need. This is principally an administrative and internal role, however you will participate in many client calls (Microsoft Teams, Zoom etc) independently and with other team members.

You will be part of the delivery team within the manufacturing team, reporting to a Team Lead within the vertical.

The Company

The Client Relationship Consultancy is a specialist data driven consultancy supporting clients in the advertising, media, marketing and manufacturing sectors and in the B2B services space.

We support our clients to take a more strategic approach to the way they manage their relationships, with the belief that relationships are one of the most powerful and yet underutilised levers, and by focussing on these relationships, add commercial benefits to clients’ financial stability and growth.

The business has a differentiated product offering, enabling deep insight into client relationships, and is well placed and well-resourced to grow significantly in a market with favourable dynamics.

We are scaling and highly profitable. The newly formed Group Leadership Team (including active founding team) are targeting strong growth following PE investment whilst retaining the positive culture that has been the foundation of our success.

Responsibilities:

Core Business

• Responsibility for updating and managing your clients’ database each round, making sure all mailings and fieldwork happens on time

• Managing the fieldwork; setting the mailings, dealing with bounce backs, addressing low response levels, communicating calls to action and generally keeping the process moving

• Being the mail point of contact for your clients, collaborating with them through each survey round

• Following up on any other issues or queries that occur as a result of the process

• Preparing the presentation, catching any discrepancies or errors in the automated output

• Production of customer reports, such as the customer contact summary report and word maps

• Making notes and capturing actions from the Debrief

• Preparing and sending out after the Debrief all standard reports (Exec Summaries, Account Reports etc) plus any additional reports as requested by the client

• Any other duties that the company deems necessary

Security

• Comply with all aspects of our security policies, taking personal responsibility for the security of your own, the company’s and our clients data

Skills required:

• A sound knowledge & understanding of:

  • Excel
  • Powerpoint
  • Ideally a Mac user but not essential
  • Salesforce experience would be a bonus

• You should be numerate and articulate, able to express yourself clearly, simply and effectively in both written and spoken communication

• Attention to detail, you should pride yourself on your flawless delivery

• Calm under pressure and able to juggle different projects and priorities

• A naturally organised person who can work to deadlines

• Able to work well independently and as part of a team

• Good interpersonal skills

• Ability to communicate clearly, simply and effectively

• Strong presentation skills both written and spoken