For over 35 years, The Connection has made a name for ourselves becoming one of the top industry partners to Fortune 500 companies looking to outsource their contact center operations. Through teamwork, innovation, collaboration and growth, we create scalable, repeatable, and affordable call center solutions that challenge the status quo and deliver premium results. 

We're an extension of your company offering all the benefits of regular employees at a fraction of the cost of managing a team internally. We provide 24/7 live phone support for order processing, appointment setting, enrollment services, lead generation, customer service, technical support and more. 

Give us a call at (800) 883-5777 or check us out online at www.TheConnectionCC.com. 

Call Center

Outsourcing

The Connection Contact Center

The Connection Contact Center's headquarters in Bloomington, MN, United States

Fred Weiner

Brad McNeive

Cyndi McDurmott

Ken Unruh

The Customer Service Team at The Connection Contact Center is dedicated to providing exceptional support and assistance to clients and their customers. Comprised of skilled representatives, this team ensures seamless communication by handling inquiries, resolving issues, processing orders, and offering technical assistance, all while maintaining a high standard of customer satisfaction. Their goal is to enhance the client experience and foster loyalty through timely and effective service, available 24/7.

Customer Service Team

The Technology and Systems Support team at The Connection Contact Center is dedicated to ensuring the seamless operation and integrity of the company's technical infrastructure. Comprising roles such as System Administrator and Senior Java Developer, the team manages system configurations, provides technical support, and develops software solutions that enhance contact center performance. Their expertise enables the company to deliver efficient 24/7 service and innovative solutions that meet the evolving needs of Fortune 500 clients.

Technology and Systems Support

The Leadership Team at The Connection Contact Center guides the strategic direction and operational excellence of the company. Composed of the Founder, Chief Technology Officer, and Vice President of Human Resources, this team spearheads initiatives in innovation, workforce development, and technology integration, ensuring that the company continues to deliver exceptional outsourcing solutions to Fortune 500 clients while fostering a culture of teamwork and growth.

The Connection Contact Center

Org chart

Teams

Customer Service Team

Technology and Systems Support

Leadership Team

Offices

The Connection Contact Center

Org chart

Teams

Customer Service Team

Technology and Systems Support

Leadership Team

Offices

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