Since 2003, the mission of The Crossroads Group is simply to help organizations hear and respond to the voice of the customer/stakeholder and report findings in a manner that facilitates effective follow-up action at all levels (from senior leadership to front-line staff). While specializing in the community health center, rural health clinics, health departments, and other primary care delivery organizations, the Crossroads Group also is experienced in providing services for pharmacies, specialty care centers (e.g. Nephrology), Emergency Rooms, and hospitals. The Crossroads Group is also experienced working with health plans and health plan surveys and has provided services in other industries such as education, residency programs, and banking and has implemented several custom surveys to assess special programs or grant-funded projects.

Research

The Crossroads Group

Mark E. Robledo

Sarah Elena Harper

Sarah Beatty

Samantha Stevens

Casey Stoffel

Andrew Grant

Meagan Yarbrough

Jocelyn Martindale

Sarah Degarmo

Lucy Gonzalez

Krislyn Bramwell

Catherine Lindley

Wendy Lu

Katie Musick

Flor E. Robledo

Chris Copeland

Katie Ward

Lisa Marie Duesterheft

The Quality Control and Management team at The Crossroads Group ensures the integrity and accuracy of data collected from surveys and assessments across various healthcare and other industries. They are responsible for analyzing survey results, maintaining compliance with industry standards, and providing actionable insights to clients. This team works closely with other departments to ensure the highest quality in service delivery, enabling effective follow-up actions from leadership to frontline staff.

Quality Control and Management

Project Management & Analysis

Quality Control and Management

About

Team members

Other teams at The Crossroads Group

Project Management & Analysis