Brian Mills is an accomplished UX research and design professional with extensive experience across multiple industries, including finance, technology, and education. Currently serving as Principal of UX Research & Design for Data Experience at The Depository Trust & Clearing Corporation since 2024, Brian focuses on enhancing customer feedback mechanisms, AI tools trust, and accessibility practices. Previously, as Manager of UX Research & Design at Citi, Brian led a multidisciplinary team in enhancing colleague experience and accessibility efforts for a large workforce. Brian has also held significant roles at American Express, Ford Motor Company, and other organizations, consistently driving improvements in user experience, design systems, and research methodologies. Educational qualifications include a Master of Science in Human Factors in Information Design and various certifications in design thinking and Scrum methodologies.
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