The Customer Experience and Support Team at The Dorchester Collection is dedicated to delivering exceptional service and enhancing the guest experience across their luxury hotel properties. This team manages reservations and sales, oversees the global contact center operations, and ensures a seamless communication flow between guests and hotel staff. Additionally, they focus on employee well-being and diversity initiatives, fostering a welcoming environment that aligns with the Collection's high standards of hospitality.
Chris Fairless
Head Of Contact Centre
Helen Smith
Chief Customer Experience Offi...
Jane Devlin Grammer
Diversity, Belonging & Employe...
Laura Prentice
Director Of Events
Martin Fuegenschuh
Operations Manager - Global Co...
Pernell Williams
Call Center Leader At The Beve...
Sara Safar
Talent Aquisition Officer
Tricia Noble
Executive Assistant
Zsolt Boros McIpd
Global Director Of People Oper...
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