Customer Experience and Support Team

About

The Customer Experience and Support Team at The Dorchester Collection is dedicated to delivering exceptional service and enhancing the guest experience across their luxury hotel properties. This team manages reservations and sales, oversees the global contact center operations, and ensures a seamless communication flow between guests and hotel staff. Additionally, they focus on employee well-being and diversity initiatives, fostering a welcoming environment that aligns with the Collection's high standards of hospitality.