Customer Data Assistant

We're searching for a Customer Data Assistant who will be responsible for ensuring our data is up to date and accurate. The role will have direct responsibility for several key functions, such as the maintaining a high-quality database, reports, running data imports and exports, carrying out data sourcing, building, and cleansing tasks, production of Sales campaign segments and assisting with Sales-related projects. This role reports to the Systems Manager and will support our wider Data team as well as playing a key role supporting the Sales team with pitches and campaign deliveries. 

Key responsibilities

• Create campaign segments or contact lists to support commercial campaigns.
• Support the data needs of the marketing team as required.
• Improve the quality of The Drum data, using the appropriate tools to ensure all contacts and companies are correctly coded and categorised.
• Validate contact data via ongoing data cleansing tasks.
• Run regular imports for data from external sources.
• Support the production of accurate and regular management information, reports and data exports as needed.
• Provide guidance to colleagues on day-to-day data and systems related queries.
• Work with external vendors on ad-hoc data tasks and projects as required.
• Support other members of the Data Team and their tasks/projects, where required.
• Support the overall goal of data integration across the business.
• Act as a steward of the database, ensuring information is gathered, handled and shared in accordance with internal governance and compliance policies.
• Creation and upkeep of Looker Studio reports / Google Sheets.
• Training and lead on software (ZoomInfo, Winmo, Linkedin Sales Navigator).
• Support data needs of the sales team (dashboards, reports, help on ABM campaigns).
• Support basic systems administration, including user access & data validation errors.