Ibrahim Hamad

Ibrahim Hamad's work experience begins in 2004 at the International Training Center for Driving (ITCD), where they worked in customer service. Ibrahim provided face-to-face customer service, provided information to callers, and directed people to correct destinations.

In 2008, they joined Libra Law Firm as a Collections & Recovery Officer, where they handled all types of delinquency and exceeded assigned targets. Ibrahim then transitioned to the role of Portfolio Coordinator, where they served as the main point of contact for clients, supervised collections & recovery teams, and prepared reports as assigned by clients. Later, they became a Quality Control Officer, maintaining compliance with assigned standards, monitoring performance, and preparing statistical reports. Ultimately, they served as Assistant Manager, reporting directly to the CEO, auditing reports from branch managers, and supervising work-flow to maintain client satisfaction. Their role at Libra Law Firm ended in April 2017.

Since May 2017, Ibrahim Hamad has been working at The First Group as a Client Relationship Manager. In this role, they meet potential clients to close deals, addresses objections, and signs contracts. Ibrahim also assists the sales team in up-selling or cross-selling and follows up regularly to ensure timely installment payments according to signed payment plans. No end date is provided for this role.

Ibrahim Hamad's education history includes the following:

From 2004 to 2008, Ibrahim attended Damascus University, where they obtained a Bachelor's degree in English Language and Literature, with a focus on General studies.

Between 2008 and 2011, Ibrahim attended the Cultural Centre of France. During this period, they studied French Language and Literature, though no specific degree was mentioned.

In September 2020, Ibrahim obtained a certification called "Verified International Academic Qualifications" from the World Education Services. The details of this certification are not specified beyond the name and the institution.