Karen Weller has a diverse work experience. Karen currently holds the position of Vice President Deposit Operations Officer at The Honesdale National Bank, where they oversee deposit operations. Prior to this, they served as the Vice President Deposit and Loan Operations Supervisor and Vice President Loan Operations Supervisor at the same bank.
Before joining The Honesdale National Bank, Karen worked at FNCB Bank as the Vice President- Retail Banking Operations Manager, where they managed retail banking operations and led a team of 120 staff. Karen also held the role of Vice President- Retail Banking Sales and Service Manager at FNCB Bank, where they supported customer service, sales, and operational programs.
Additionally, Karen served as the Assistant Vice President- Customer Care Center Manager at FNCB Bank, where they developed and managed a new customer service center and implemented streamlined processes and procedures.
Prior to their time at FNCB Bank, Karen worked as the Director- Call Center Services at Solid Cactus Web.com, Inc., where they directed a startup customer center initiative and managed first-level customer service initiatives.
Karen's previous experience also includes a role as Manager- Solutions Group at Blue Cross of Northeastern Pennsylvania, where they led customer resolution strategies and process improvement initiatives. Overall, Karen has extensive experience in various leadership and management roles within the banking and customer service industries.
Karen Weller received a Bachelor of Science (B.S.) degree in Criminal Justice from the University of Scranton, which they attended from 1990 to 1993. Karen also obtained a Certificate in Paralegal from Pennsylvania State University-Penn State Worthington Scranton. Furthermore, Karen completed a program titled "Creating and Sustaining a Service Culture" at the Disney Business Institute. The specific years and duration of their attendance for the latter two educational experiences are not provided.
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